Telephone
The Telephone page collects information on telephone call parameters.
| Parameter | Description/Action |
|---|---|
| Maximum # of Calls before Unfilled | Enter the maximum number of calls the system makes before it marks a job as Unfilled. When this limit is reached, the job cannot be opened for callout. |
| # of Jobs before Pausing Calling | Enter the number of call attempts the system will make on a given open job before pausing callout on that job to allow callout on other jobs. When all open jobs have been paused, paused jobs open and callout resumes. It is recommended to enter 3 to 7 call attempts. If substitutes readily accept jobs, higher numbers work well because that number of calls will rarely be made for a particular job. If many calls result in a failure to reach substitutes, lower numbers should be used to allow the system to address more jobs. |
| # of Substitutes Searched before Pausing Calling | Enter the maximum number of substitutes the system will consider calling for a job before pausing callout on that job to allow callout on other jobs. The system keeps a count of all substitutes it has been unable to call for a given job. When it finds a substitute it can attempt to call, the system starts the count over. It is recommended to enter 20 to 50 substitutes. If many substitutes are expired, unavailable, or are not registered, higher numbers work better. If most substitutes are frequently available, are not expired, and are registered, lower numbers work better. This works in conjunction with the # of Jobs before Pausing Calling parameter. Jobs pause when the value entered in either of these two fields is reached. |
| # of Retries for Invalid Entry (0-5) | Enter the number of invalid entry responses a user can make before the system disconnects. The default is three attempts. |
| Time to Wait between Hang-up and New Calls (0-10) | Enter the number of seconds the system waits between validating a hang-up and placing a new call. The default is zero seconds. |
| Time for Tone Length when Dialing (1-15) | Enter the milliseconds for dialing tone length. The default is five milliseconds. |
| Time between Digits When Dialing (1-20) | Enter the milliseconds for time between dialing each digit the system should wait before the call disconnects. The default is ten milliseconds. |
| # of Outbound Rings before Hang-up (0-10) | Enter the number of out-bound rings the system allows before it hangs up on an outgoing call. The default is four rings. |
| # of Inbound Rings before Answer (1-3) | Enter the number of in-bound rings the system allows before it answers the call. The default is one ring. |
| # Time to Wait for a Key Press before Invalid (1-10) | Enter the time the system waits for a key press before the call disconnects. The default is ten seconds. |
| Time to Detect a Hang-up (1-10) | This specifies the time the system waits before determining that a call was a hang-up. One hundred milliseconds (or 1) is the default. |
| Allow 11-digit Telephone Numbers | Select to indicate the system can call substitutes whose callback number has eleven digits, such as long distance numbers. |
| Dialing suffix used with 11-digit Dialing | Enter the value for access codes or a PIN needed for dialing long distance numbers. If any digits appear in this field, they will be dialed after the 11-digit telephone number. Use commas prior to the digits to indicate a pause. Each comma represents a two second pause. For example, the value ,,,,123 is an eight-second pause before dialing 123. |
| Allow 10-digit Telephone Numbers | Select to indicate the system can call substitutes whose callback number has only ten digits, such as numbers that must have the area code, but are not long distance. |
| Home Area Code | Enter the area code of the system phone number. This works in conjunction with the Include Home Area Code when Dialing 10 Digits field and applies only to 10-digit telephone numbers. |
| Include Home Area Code when Dialing 10 Digits | Select to indicate if the system includes the Home Area Code when dialing 10-digit callback numbers that contain that area code. This tells the system to use all ten digits when dialing. If not selected, the system only dials the last seven digits of 10-digit numbers with the same area code as the Home Area Code field. |
| Allow 7-Digit Telephone Numbers | Select to indicate the system can call substitutes whose callback number has only seven digits. |
| Check if Substitute is on a Call | Select to have the system checks to see if the substitute’s access ID is already fully logged into the IVR system before making a call to a substitute.
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| Pin only to a login for a job offer | Select to indicate the system does not require the substitute to enter their Access ID when receiving a call. If you select this, you can select the following:
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| Minimum numbers of digits | Set the minimum number of digits on the telephone to press for each of the following codes:
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