Through the Searching tab, you can Search Applicant Emails. This allows you to search all of the email communications that have been stored in your system. You can search by email date, recipient email address, or subject line, just to name a few.
After you enter your search criteria and press "Submit", a list of emails will appear that match the search criteria previously entered. You will be shown a summary of each matching email and will have the option to see further details by clicking the "View" link.
If you are viewing an applicant's application, there is a new page that will be a part of his or her application called "Applicant Email History". This page will show all email communications with this particular applicant for this particular application. If the applicant has multiple applications, perhaps a Certified application and a Coaching application, then each application will only show the emails that are associated with that particular application.
Email History also provides a new way for applicants to view the emails you have sent. Inside the application, just to the right of the current "Account Information" tab, applicants will find an "Email History" tab. When applicants click on "Email History," They will see a listing of all of the emails that have been sent to them from within your SearchSoft system. They can then click "View" next to any email and view the contents, all without logging out of their application.
Additionally, applicants can click "Search Emails" on the left side to search for a particular email, much the same way employers can search for a particular email using a variety of search criteria.
1. Locate the particular applicant using the "Searching" tab.
2. Click "View/Edit" next to his or her name.
3. In the "Current Page" selection in the upper right, select "Email History."
Enable Email History
Administrators may choose to give other user groups the ability to view all emails sent within the system, including those sent by other users. This level of access is controlled by the following user right:
View all email communications Gives the user the right to view all emails
This user right can be found within the "Feature Access Rights" section when editing User Groups.
While we cannot guarantee that an applicant receives an email, we can now show you all of the emails that have been sent. Similarly, if applicants do not receive emails through their normal email account, you can direct them to the "Email History" tab to review what has been sent.