This tracks and monitors all levels of system activity, including telephone line problems, errors encountered by the call processor software, and database updates. Log records are generated for each update in the database. Information about system activities can be either an informational message or an error message.
Use the activity log to troubleshoot system problems. The number of errors for the current day is displayed on the Operator's home page, where you can review the activity log file daily for errors. For example, if an error indicates that an invalid telephone number was dialed, the operator would need to contact the substitute to correct the telephone number. If the error indicates that a telephone line is not making calls, even though the telephone numbers are valid, contact Client Services to troubleshoot the problem.
Use informational messages to find all activities for a specific job, employee, or substitute.
The parameter # of days to keep System Log on the Parameters - Configuration tab defines the length of time you can retain information on the system activity log. The maximum length of time is 30 days.
The parameter Maximum # of Errors recorded in the System Log on the Parameters – Configuration tab defines the number of errors that the system log will retain before more errors are logged.
Generate the System Activity Log
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From System Operations, choose System Activity Log.
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Enter the search criteria, then click Search.
To limit the search to login attempts, select Login Attempts logs.
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Click Export to Excel to create a spreadsheet of the log.