Notify candidates when their application status changes. Enable email, text message, or both for each application status. Candidates receive notifications for each channel you enable. Text messages are sent only to candidates who have verified their US phone number and opted in. Candidates can do this when they sign up, in My Profile, or in Job Notification Preferences. Candidates who have not opted in still receive email when email is enabled.
PowerSchool enables the text notifications feature in phases. Contact PowerSchool Support or your account representative to turn on text message notifications.
Events that trigger text message
|
Event |
When a text is sent |
|---|---|
|
Application status changes |
Only when text notifications are turned on for that specific status. |
|
Screening requests |
Sends the screening text notification that was set up. |
|
Interviews |
Interview request and interview response actions send a text, including supported bulk interview actions. |
|
Job offers |
Sending an offer sends the Job Offer Sent text notification. |
|
Hiring |
The Hire Approved event uses the Hired notification category. |
|
Background checks |
Sends the background check notification that was set up. |
|
HR Comments |
Sends a notification about the comment added to the application. |
|
Reference checks Coming soon |
Triggering reference-check forms sends a notification. If you trigger several forms of the same type for one applicant at once, only one text is sent. |
|
Employment verification Coming soon |
Triggering employment-verification forms sends a notification. If you trigger several forms of the same type for one applicant at once, only one text is sent. |
Turn on text message notifications
Navigation: Application Manager, Candidate Email/Text, Candidate Notifications.
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For a supported event or a specific application status, select Edit.
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In the Text message notifications section, choose Enable for Status.
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Choose a Category. The list of categories for the select event displays.
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Review the standard message for that category in Preview.
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Select Save. To leave without saving, click Cancel.
Repeat these steps for each category and application status.
Send a text message about an application comment
When you add a comment to an application, you can notify the candidate by text.
Navigation: Application Manager, Applicant Folder, and click Edit next to the job application.
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In the Information for candidate section, enter the application comments.
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Select Notify applicant via text message about this comment.
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Click Save.
Review text message outcomes
Check whether a text was delivered from the applicant's Contact tab. Outcomes can include successfully delivered, queued for delivery, delivery failed, missing consent, or opted out. When a delivery update comes in, it changes the existing entry instead of adding a new one.
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Open the applicant record and go to the Contact tab.
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Review the entries for date, time, sender, and method. Texts show Text message as the method.
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Click View and review the Comments column for the message outcome.