FAQ

Who can access the Account Management page?

• Only Administrators and Superusers can access the Account Management section to add or remove users.
  

How do I add a new administrator?

1. Select Add Administrators.

2. Enter the required details.

3. Select Save.
   

Can I remove an administrator?

1. Yes, you can remove an administrator by clicking the user removal icon in the Remove User column.
   

How can I filter or search for a user?

1. Currently, the Account Management section does not have a direct search function, but you can manually scan through the listed users.
   

How can I change a user’s primary location?

1. Currently, the system does not allow direct location changes from this screen. Contact an Administrator for assistance.
   

Why do I see duplicate names in the list?

1. This is most likely because there are multiple people with the same names.
   

What is the function of the page size dropdown?

1. The Page Size drop-down allows users to control the number of entries displayed per page.
   

What settings can be managed in the Admin Configuration?

1. Admins can configure reporting categories, define mentee attributes, manage school years, and set role-based permissions for system access.
   

What are Reporting Categories used for?

1. Reporting categories help track and analyze mentorship program outcomes by categorizing mentees/mentors based on key metrics.
   

How can I customize Mentee Attributes?

1. The admin can define and modify mentee attributes such as Mentee type and Content areas within Mentee Attributes located within Admin configuration.
   

Can I add or remove a School Year category?

1. Yes, admins can add new school years to keep track of different mentorship cohorts.
   

What Permissions can be managed?

1. Permissions control access levels for user groups like mentees, mentors, and admins, ensuring data security and appropriate system usage.