Reasons
There are several types of reasons you can create:
- Absence/Vacancy
- Decline/Cancel
- Do Not Use
Absence/Vacancy Reasons
Use this type to indicate the user must enter a reason for an absence or vacancy when creating a job. Each absence/vacancy reason can include options to restrict the use of the reason, such as by location or classification.
Different sets of reasons apply to operators, administrators, and employees.
Add an Absence/Vacancy Reason
- From System Configuration, select Reasons. Choose Absence/Vacancy.
- Click New.
- Complete the fields as needed. Refer to the Field Descriptions for more information.
- Click Save.
- Complete the steps for voicing the reason.
Absence/Vacancy Reasons Field Descriptions
Field | Description |
---|---|
Reason applies for/to | Choose the following:
|
Requires Approval | Select to indicate if the reason requires absence approval before the absence can occur. |
Level | If you select required approval, choose the level of approval associated with the reason. Approval levels are from 1 through 5. Level 1 is the default and level 5 is the highest approval level that can be assigned. The approval level assigned determines the level of approvals required in the system for the absence to be created for the reason. |
Max Daily Absences | Enter a limit for the maximum number of same-day absences or vacancies that may be entered for a given reason system-wide. When a reason reaches the limit for a day, the system does not allow more absences and vacancies for that day and reason. Enter zero to disable this feature. Partial-day absences count as whole day absences for the daily limit. |
Budget Code | Select Collect a budget code to require a budget code when creating an absence or vacancy. Only use this option if you use numeric budget codes. Users cannot enter alpha characters via the IVR. Select Verify budget code to have the system verify the budget code is on the Verified Budget Code list. |
No Substitute Required | Select Classification Minimum Job Days (MJD) to have the system check the Min Job Days field in the classification for the absence or vacancy to see if a substitute is required.
Select Location In-House Filling Capacity (IFC) to have the system check the In-House Filling Capacity field on the Location Profile page to see if a substitute is required. It creates a job and assigns a sub-status of No Substitute Required - IFC. If the job meets the criteria, the system then checks the location's remaining IFC balance for the days of the absence:
Select Location Substitute Allocation Units (SAU) to have the system check the SAU field on the Location Profile page to see if a substitute is required. Once the SAU balance has been exceeded, jobs with this reason are created as No Substitute Required – SAU. The system maintains a single common total for the count of SAUs used during each period for all reasons that have the SAU feature enabled, rather than a separate total for each reason. A vacancy is not created if the system determines that SAU limitations apply to the vacancy. |
Notify When Reason Used | Select if you want an administrator or operator to receive an email alert when this reason is used. |
Employee Balances |
|
Decline/Cancel Reasons
Use this type to indicate the substitute must enter a reason when cancelling or declining a job. Refer to the Parameters - Substitutes section for how to enable this.
These are for data collection purposes only and do not affect when or why a substitute is called. Tracking these reasons provides valuable information for recruiting and retaining substitutes.
- From System Configuration, select Reasons. Choose Decline/Cancel.
- Click New.
- Enter the Code and Name.
- Click Save.
- Complete the steps for voicing the reason.
Do Not Use Reasons
Do Not Use reasons can be assigned for substitutes on Do Not Use Lists. If Do Not Use entries have an associated reason, the system tracks the number of times a substitute has been placed on a Do Not Use list for a specific reason.
- From System Configuration, select Reasons. Choose Do Not Use.
- Click New.
- Enter the Code and Name.
- Click Save.
Voice Reasons
For all new reasons, you must record a voicing:
- From Telephone, choose Telephone Voicing.
- Select Absence Vacancy Reasons for the Type, then click Search.
- Click the ID for the new reason.
- Call the system and enter your Access ID followed by the star key, enter your PIN followed by the star key.
- Press 5 on your telephone keypad to record system voicing.
- Follow the prompts to record and replay the recording.